Fulfillment Policies — Mix-Premium.com

Last Updated: November 5, 2025

These Fulfillment Policies outline how orders, deliveries, cancellations, and refunds are handled by mix-premium.com (“we”, “our”, or “us”).

1. Shipping & Delivery Policy

1.1 Order Processing

• Orders are processed once payment is confirmed.
• Processing time may vary depending on item availability or customization requirements.
• Custom or made-to-order furniture may require additional production time. Estimated production and delivery timelines will be shown at checkout or communicated via email.

1.2 Shipping & Delivery

• We deliver to the address indicated at checkout.
• Delivery timeframes depend on your location and product type. Standard delivery time ranges from [5–7 business days].
• Large furniture items will be delivered by freight or white-glove delivery partners.
• Delivery appointments for larger items may be scheduled in advance. The customer must be present to receive and sign for the delivery.

1.3 Delivery Conditions

• The customer is responsible for ensuring that the furniture fits through doorways, elevators, and access areas.
• If delivery fails due to access issues or the customer being unavailable, redelivery fees may apply.

1.4 Damaged or Missing Items

• Inspect items upon delivery.
• If an item arrives damaged or incorrect, notify us within 48 hours of delivery with photos and order details.
• We will repair, replace, or resolve the issue according to our warranty/return policy.

2. Refund & Return Policy

2.1 Eligibility

Refunds or returns are accepted only in the following cases:

• The product is defective or damaged upon delivery.
• The wrong item was delivered.
• The product has a manufacturing defect covered under warranty.

To request a refund or return:

• Contact us within 7 days of delivery.
• Provide your order number and photos of the issue.

2.2 Non-Refundable Items

Refunds and returns will not be accepted in the following scenarios:

• Change of mind or personal preference
• Custom, made-to-order, or personalized furniture
• Products that have been assembled, used, or are no longer in original condition
• Clearance or final sale items

Shipping fees and delivery costs are non-refundable.

2.3 Refund Processing

• If a refund is approved, funds will be issued to the original payment method within 7–14 business days.
• For returns, items must be in their original packaging and unused.
• Return shipping or pickup fees may apply, unless the issue is our mistake.

3. Order Cancellation Policy

3.1 Before Shipment

• Orders can be canceled within 24 hours of placing the order for a full refund.
• After 24 hours, cancellation may not be possible if the item has entered processing or manufacturing.

3.2 Custom or Made-to-Order Furniture

• Custom or made-to-order products cannot be canceled once production has started.

3.3 Cancellation After Shipment

• Once an item is shipped, the order cannot be canceled.
• You may request a return after delivery if the item is eligible under the Refund Policy.

4. Contact Us

For any questions regarding your order:

Email: contact@mix-premium.com
Website: https://mix-premium.com